FAQ

Why MOBOX?

What is MOBOX?

MOBOX is the first subscription service pack for premium tyres in Europe. It offers the best tyre and car maintenance subscription services so you can continue your journey with complete peace of mind. Thanks to a transparent monthly fee, with MOBOX, you know precisely how much you spend.
The monthly fee is fixed in the first year and decreased to a lower flat fee in the second year. Drive with confidence on your choice of premium tyre brands: Bridgestone, Michelin, Pirelli, Continental, Goodyear, Dunlop.

Will I have any additional costs in addition to the monthly amount?

No, all the services included in the MOBOX package are covered by the monthly fee. If you wish to purchase additional services or products, you can pay for them directly in our Partner MOBOX’s shop.

What is covered by MOBOX Repair or Replace?

Each MOBOX package includes a tyre service that is performed by a MOBOX partner shop. In case of puncture or accidental damage, we will repair your tyre, or get it replaced if the repair is not possible. Tyre wear, criminal or malicious action, vandalism, improper use, fire, theft, use in competitive sport, road accidents, repair by another garage other than MOBOX partners, mechanical defect of the vehicle, driving on incorrect pressure or a deflated or punctured tyre are specifically excluded.

How to register?

Where can I subscribe to MOBOX?

You can subscribe to MOBOX in any of the selected partner stores. Find the nearest store on mymobox.co.uk

How long does it take to subscribe to MOBOX?

Subscribing to MOBOX is simple and can be done in less than 5 minutes. We will present a clear and transparent offer and you will be able to enter your bank account details (Sort and Account code) for the Direct Debit mandate. You will receive a SMS with a 4-digit code which you must enter on the dedicated page to validate your Direct Debit mandate AND MOBOX Terms and Conditions. Once validated, you are subscribed and will receive a welcome email with your MOBOX login credentials. Don’t forget to bring your Driving licence / Passport with you as it’s required during the registration process.

Subscription adapted to my needs?

I drive a lot. What happens if I wear my tyres before the end of the 24 month period?

The MOBOX subscription duration has been designed for normal use and your contract only includes one set of tyres (2 or 4 tyres). If you need more than one set of tyres during the subscription period, please contact us at contact.uk@mymobox.eu and we will be happy to find the best solution for you.

What happens at the end of the subscription contract?

At the end of the subscription period mentioned in the contract, provided that you have fulfilled all your payment obligations and are satisfied with our service, you may start a new MOBOX contract. For more information we will be happy to help you at 08000266241 or read your email sent to contact.uk@mymobox.eu 

I just signed up to MOBOX. Who should I contact if I have problems with my tyres?

You can go to any of the MOBOX partner stores for a tyre inspection. You can find the list of MOBOX partners on mymobox.co.uk

MOBOX services

Tyres + mounting

It includes the tyres, the tyres mounting on the vehicle, balancing and valve replacement (electronic valves are not included) and recycling fee. The tyres that are part of a MOBOX subscription will always be fitted on the vehicle. Loose tyres can not be part of a MOBOX subscription.

MOBOX Repair or Replace

In case of puncture or accidental damage, we will repair your tyre, or get it replaced if the repair is not possible. Tyre wear, criminal or malicious action, vandalism, improper use, fire, theft, use in competitive sport, road accidents, repair by another garage other than MOBOX partners, mechanical defect of the vehicle, driving on incorrect pressure or a deflated or punctured tyre are specifically excluded.

Wheel Alignment

The wheel alignment will be carried out on your vehicle at the same time as the fitting of your new tyres.
A well- adjusted wheel alignment minimizes the wear of your tires and optimizes the comfort of the driver and passengers.

MOT

If your vehicle is 3 years or older you are required by law to have an annual safety check, commonly known as an MOT. During the MOT the tester will conduct an inspection and a comprehensive series of checks around the vehicle, including the interior, exterior, under the bonnet and under the vehicle.

Oil change

Oil change service includes replacing your engine oil according to the manufacturer’s recommendations (1) and changing the oil filter (2).

Can I cancel my subscription?

Can I cancel my subscription?

You can cancel your subscription at any time and for any reason, by paying the remaining amount. Subscription cancellation can be done online on the MOBOX website after logging into your profile, without any appointment at the store. The remaining amount will be automatically debited from your account in the days following the cancellation request.

My car was stolen / my car was damaged in an accident / I sold my car. What happens to my MOBOX subscription?

For any of these reasons it is possible to cancel the subscription at any time by paying the remaining amount. Subscription cancellation can be done online on the MOBOX website, without any appointment at the store. The remaining amount will be automatically debited from your account in the days following the cancellation request.

Identity verification

Why do I need to verify my identity?

You need to verify your identity in order to subscribe to MOBOX, and to help us make sure you’re really you. That’s why, before confirming your subscription, we ask for either your identity card, or passport or driver’s license to verify your identity and add your address. This information helps us to keep MOBOX secure, fight fraud, and deliver a better service.
Immediately after verifying the accuracy of the data provided, the copy of the scanned document will be destroyed.

How do I verify my identity?

As part of the online subscription process, you will need to take a picture of a valid government-issued photo ID, passport or driver’s license.
Some tips to ensure the identity verification goes smoothly:
• Take a clear picture of your identity document, where every single detail is readable without any blur
• Make sure the details on the document like your ID number , name etc are clearly visible
• Take the photos somewhere brightly lit
• Turn flash off to avoid glare on your documents
• Make sure the details on your MOBOX profile match the details on your legal document
• Do not take a picture of a picture
• All the corners of the document should be clearly visible

I’m unable to verify my identity.

If you are waiting for the verification result, please note that it can take anywhere between 1 and 5 minutes. If your verification has failed, please try again and double-check that your images are clear and all document photos are readable without any blur or glare.

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SATISFIED CUSTOMERS

CONTACT US

Email:
contact.uk@mymobox.eu

Call us:
0 800 02 66 241 (Toll free number)